Well all is fixed and running at the Pitcher household...
The AC man arrived late Sat p.m. and quickly diagnosed the problem in the unit outside: a mouse had chewed thru one of the wires. He had to climb into the unit to handle the repair. So that didn't take long and wasn't too costly.
As for the cable, they were expected by 10 a.m. on Sat per a call from their office, but by mid afternoon: no show...
so I called them, and were told there'd been some widespread outage, so they had to deal with that...they'd soon be at our house...It was a little more confused than that, but that's the "nutshell" version.Well, afternoon passed into evening, and they never arrived.
So early yesterday I called T-W and reached the Service office, and - unknown to me - this guy didn't have a clue what the "right hand" was doing....
We scheduled an evening appt. for some days away unfortunately due to our schedule needs.
So that was that we thought...at least we knew we didn't have to hang around waiting...
Lo and behold , at noon there's a knock on the door, and it's the Cable guy!
His supervisor on the way, he's ready to roll! We had no idea he was coming, and when he'd left on Fri he had my # to call me..
4 hours later the cable was fixed...it took a 3rd guy to string some outside wire. Trees had really wrecked the cable, and there's more to do, but no inside access is required, thank goodness.
But the first guy, especially, was Keystone Kops material...
They started out focusing on the inside aspects, when the biggest problems were outside.
So....mouse and tree branches....Nature at play with technology...
T-W was the worst culprit....no calls on Sat to let us know what was going on....confused help via the phone and their records....no call on Sun when they were on their way! Sheesh it was terribly inefficient and consumer UNfriendly.
That’s quite a story about what was going on at your house!
I have Alexander Hamilton book that I’ve been reading off and on. Just didn’t have enough time to finish it with all the chores I had to do. Summer months keep me pretty busy.
TW always tries to blame the problem on the inside.