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I receive the following VirusScan error: ‘Some components of ActiveShield are missing’
Summary: This article explains how to identify and troubleshoot the missing components error displayed by VirusScan.

Product Versions:
VirusScan 8
VirusScan 9
Operating Systems:
Windows 98 / Me
Windows 2000
Windows XP Home / Pro
Description
This error can be caused by several factors. Please follow steps 1 through 3 to troubleshoot common causes to this error.

Step 1: Verify other anti-virus programs are not installed
Open Add/Remove Programs located in the Control Panel.
Go down the list of installed programs and see if any anti-virus programs are installed (other then McAfee VirusScan).
If another anti-virus program is found, it is recommended to uninstall them to resolve this error.
Note: You may also need to uninstall/reinstall McAfee VirusScan (refer to step 2).

Step 2: Uninstall/Reinstall VirusScan
Uninstall
Open Add/Remove Programs located in the Control Panel.
Locate and select McAfee VirusScan.
Click Remove to begin the uninstall process.
When prompted, please reboot the PC.
Reinstall
If you have an online subscription to VirusScan: please refer to the following FAQ:
http://ts.mcafeehelp.com/faq3.asp?docid=70669
If you have a VirusScan CD-ROM: please insert it into your CD-Rom Drive to begin installation process.
Note: if the installation window does not autorun, click Start > Run > and type D:\SETUP.EXE (If your CD ROM drive uses a different letter other than D, substitute that letter for D.).
If you downloaded the installation package (.exe): Locate the VirusScan installation .exe file and double-click to begin the installation process.

Step 3: Verify your system is not infected with a virus
The easiest method is to use FreeScan. For instructions, please refer to http://ts.mcafeehelp.com/faq3.asp?docid=72292
Note: This process will simply tell you if your system is infected with a virus. If you are infected with a virus and require assistance removing the infection, please refer to the following URL: http://ts.mcafeehelp.com/vrContactOptions.asp for virus removal options.

Additional Information
How do I scan my computer for viruses using VirusScan? Click here
How do I get a user guide for McAfee VirusScan? Click here
Last Modified: 10/31/05
Modified by: rb-wcmou

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