Skip to comments.Microsoft plans over $1 bln charge for Xbox repairs
Posted on 07/05/2007 2:13:23 PM PDT by Daus
LOS ANGELES (Reuters) - Microsoft Corp. said on Thursday "an unacceptable number of repairs" to its Xbox 360 will force it to take a charge of more than $1 billion for its most recent quarter, and it announced a new, extended warranty for the video game console.
(Excerpt) Read more at news.moneycentral.msn.com ...
Now if they’ll just compensate me for all the Blue Screens of Death that I got prior to Win XP.
I own a 360, and thank goodness it hasn’t gotten the Red Ring of Death yet.
The failure rate of this thing is widely speculated to be far above that of the PS1 — and that’s the machine I had the most problems with ever.
My box is only a couple of months old, but so far, so good.
Probably something Microsoft built in all by themselves. Make a better product you don't have to repair so many.
We had the red ring on ours back in NOV 06. We had to pay $140 for repairs but to our surprise, got a refund check in MAR 07 after they announced the extended warranty. The only time I ever smiled while saying “Microsoft”
360s fail at a rate of about 30%.. MS continues to lie and spin and “no comment” their huge problems with this system.
Accepted numbers are 3-5% failure rates for hardware... 360s are failing at about 30%.
MS continues to stonewall, this financial disclosure required by regulations is the ONLY public admission of a known problem with their product.
They got "Protected Content" crippling software on X-boxes?
My son’s XBox croaked, then the drive died and finally the headset went belly up. Other than that, it’s been fine. To MS’ credit, it was all fixed under the extended warranty. I’m sure glad we bought that!
I’m no huge fan of M$, it is a pitty that they screwed the pooch on this one, their HQ is still in the US and they mad a flat out inferior product.....oh yeah, it is M$ after all...
I will say wfw 3.11 is alot of fun to tweak.
That’s what happens when companies cut back in their quality control departments.
So far so good with mine.. However, these things get awfully hot.
Were they manufactured in... China?!!
Leave it to Microsoft to find a way to build hardware that fails as bad as software.
The division of Microsoft that covers the original XBOX and 360 has LOST over 20 BILLION DOLLARS with no end in site... the XBOX program has been a complete fiscal DISASTER.
Shareholders should be demanding this entire division be shut down. They did have 1 profitable quarter last quarter, which I am sure this writeoff more than wiped out! November will be 6 years since the original XBOX debut, and MS is still losing money on this turd.
Its lead in installed base this generation, which they had over a years head start will be GONE in another 2 month roughly. With the WII outstripping a years worth of sales in 10 months. PS3 will likely outsell the 360 as well, though at a slower pace. I’d say somewhere in late 08-mid 09 PS3 will have a larger installed base than the 360.
Its unreliable, hit a demand wall, and overpriced. MS decision to get into bed with the HD-DVD format was a stupid one... trying to harm Sony by reviving a dead spec... so everyone who shelled out cash for this add on turd is going to wind up with a doorstop... etc etc etc.
From every measurable business means, the XBOX program has been an utter failure, and 360 will end the day with maybe 20-25 Million worldwide sales, and that assumes they fix their hardware problems. They have pleanty of titles out, HALO 3 is the last big push this thing is going ot get, for the forseeable future, and there are only just so many teen and 20 something boys who are going to shell out 300-500 to play one particular game. THe system has hit a wall in throughput, and short of a spike with Halo 3, there is nothing else to get these turds to move.
Nice hardware, but an absolute financial failure on all counts.
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