[max americana]

Never had Sprint.
Now I know why.

On a business standpoint, there could be a hidden clause there that binds you like any other 2 year contract...

BUT on a decency and human standpoint, this shouldnt even be an issue! Is Sprint that profit hungry that 1 person they couldn;t let go due to extraordinary circumstance?

[kingu]

When my father-in-law passed away, Verizon also expressed concerns about the existing contract when I called to cancel the service. I asked to speak to a supervisor, who passed me on to another who requested a copy of the death certificate, and once they received that, canceled the account once the current bill was paid.

It did come up that had he had a recent phone upgrade, that phone would have to be returned to Verizon, or otherwise transfered to an active customer with the requisite contract obligation.

I’m not sure what is the problem here - this was the same offer given to the family, they even offered a reduced plan - return the phone, accept the offered plan, or transfer the phone to someone who will pick up the contract.

[Valpal1]

How are they going to enforce a contract with a dead guy?

Although I can understand the phone company requesting a copy of a death certificate.

[LucyJo]

A Sprint spokesman said that company policy is to request a death certificate.

I can understand that...just send them copy of his death certificate, and pay his current monthly bill. If that doesn't satisfy them, then there is a problem.

[Blood of Tyrants]

It is no worse than the death tax or having to pay income tax for the year the breadwinner dies.

[Dust in the Wind]

"A Sprint spokesman said that company policy is to request a death certificate."

And this is another reason why one should make/procure multiple copies of the death certificate when a loved one dies. It is standard procedure.