The point is that Verizon treated its customers with such gross disrespect that lots of customers are abandoning them regardless of any improvements.
I did the same with Belkin: most of their products are nice, but building a router which deliberately inserts Belkin ad pages randomly to replace page requests is just so grossly stupid that I won’t bother with their products any more, period. Now I’ve had Verizon take a perfectly good phone (RAZR) and cripple it (ex.: remove Bluetooth file transfer so they can charge you to get pictures off the phone); that’s just abuse - screw ‘em. The treatment was so bad you can’t trust they won’t do it again.
Verizon just increased their disconnect fee on Smart Phones to $350. It decreases by $10 for each month of service until the contract is complete.