Posted on 05/09/2010 5:26:33 AM PDT by FlJoePa
Apologize for the vanity, but the Microsoft Store phone help center is closed. I want to purchase a Windows 7 upgrade for my mother and help her install it (via phone) today.
Has anyone installed the upgrade? My main question is that while purchasing, if I enter HER e-mail into the e-mail box, will that be her trigger to download the upgrade? In other words, will she get a link in HER inbox that will lead her to the download?
Or does the purchase have to happen on HER laptop in PA, not my desktop in FL?
Any help is greatly appreciated.
I don't really know the answer to your question but I believe that the download would come through a link supplied to the e-mail that purchased the product.
Also, a great number of people have had trouble with the downloaded upgrade file. You are better off paying the extra $ for the disc and you can send her that.
Go to Wal-Mart, buy her some flowers and a card, and save the stressful tech stuff for tomorrow. Does she even want Windows 7?
PC help
I wish she had XP. Its Vista and I just want it gone. I agree about the disc, but its Mothers Day and I sort of need to get something to her today.
Give her your credit card info and walk her through the purchase and the download and install. If the CC auto approval burps at her, then call your credit card bank and have them add her name and address to your account. Then the purchase won’t burp. (There might be a delay before the new name & address gets added.)
Has she backed up all of her data?
I sense you being on the phone all day today. :)
She really ought to have someone help her do it. Before doing the upgrade she’ll have to back up all her files and make sure she has the installation disks for her old applications. That’s because she’ll either have to reformat her hard drive before starting the installation, or Windows 7 will do it for her; I’m not sure which. Once she’s completed the installation, she’ll have to reinstall her old applications and then reinstall all of her old documents. All in all, it’s a pretty daunting job.
Using an upgrade disk, I did a clean install of windows 7 on my desktop, but I have put off upgrading my HP laptop from vista because there are things I don't want to lose (like my email via windows mail). I'm not sure how windows 7 upgrade handles that.
Send her a "gift" of an upgrade from amazon. They will send her an email telling her of the gift and at least she will get the disk.
Thanks Abby...that’s a great idea (Amazon). That way I can install it for her when I visit in July. Plus I won’t be on the phone for 8 hours today! Perfect solution!!!
Have her take it somewhere to upgrade it. I do tech support over the phone. Something as complex as this CANNOT be done over the phone. There is too great a possibility of mis-communication, particularly with a non-technical person to do this over the phone.
It will be a nightmare. I guarantee it.
I have had the software for several months, but wanted to wait until after tax-time to upgrade.
This morning is the morning!
man vista gets such a bad rep, i had no issues with it, I even used it on my home theater pc, the only glitch it had was sometimes it would display subtitles, sometimes not, when it didnt I just restarted media center. UAC can be disabled folks :p
Boy, you are so right. Probably the gift to give her for mother’s day is disable UAC. That might handle most of the issues for her before July.
I run Windows 7 on probably 5 PCs (including 64-bit), XP on one, and Windows Server 2008 R2 on 3. Toss Windows Home Server into the mix as well. UAC was a disaster but not all of Vista. It was fine once the driver issues caught up to it.
I have upgraded from Vista to Windows 7 multiple times with no significant issues on drivers. That said, I wouldn’t have my mom do something like that.
Finally, absolutely make sure you do the right version. 32-bit to 64-bit requires a clean wipe and vice-versa.
There are subtle nuances that make it a little different from XP, but I have had zero problems....other than the possible fact that Norton AV seems to run terribly on Vista- no big deal, I got rid of Norton and all is well (I can't verify this- just a hunch).
What is UAC?
Maybe buy your mom a new vacuum cleaner as well. :)
Send her the Windows 7 Program on DVD disk and it will be easy for her.
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