I think what they are saying is that some people are losing signal when they cup the phone, but they have 4 bars and don’t understand why they’d lose signal.
But in fact, with the phone cupped, the bars should be reading 0, because they aren’t getting signal.
I guess if the signal strength indicated that you had killed your signal, you’d use it to figure out how to hold the phone.
But they obviously can’t fix the antenna, and so they are stuck with “training” people to hold the phone “properly”.
Either that, or they are saying that in cases where it drops out because you hold the phone wrong, it’s because your signal was already low to begin with, but you didn’t know that because they were lying to you about how strong your signal was.
In any case, they screwed up the design of the phone, and can’t fix it now.
That's the way I read the article. So it will be interesting to see how they "fix" this. Do they lower all the iPhones to show less bar making ATT look bad. I'm sure HTC will pick up on this and show where their phones get better signal than iPhones.
Or does the iPhone update their software to "pick up" when someone is holding the phone and notices a signficant drop in signal do they just add more bars to make it look ok to the user. Afterall when talking it's not like you'll notice a bad call unless it drops. And when it drops it's ATTs fault and never the iPhone. iPhone users already blamed all their service issues on ATT so it won't be hard to keep that lie going. Remember all iPhones have this signal bug so they have been blaming ATT for dropping calls when in reality it was a poor signal that dropped the call which could be the iPhone or ATTs fault.