If you use the generic used item script it may be misleading.
You missed the whole point - camera hasn’t even been DELIVERED yet - delivery is schedule with FedEx for May 31.
So the description at this point is irrelevant - as the buyer hasn’t even had a chance to see the item.
I have a couple of thoughts on this issue:
1. They buyer legitimately wanted the item... but experienced buyers remorse after paying for the camera + extra shipping?
2. Buyer changed his mind - maybe he found a “better deal”, or decided to go a different “path” - and chose to be dishonest and take the quick way out.
3. The buyer is a scammer - and by requesting 2-day delivery, was hoping the item would be delivered before you could file a complaint or an appeal on the PayPal charge-back.
4. the buyer is a real idiot who didn’t pay any attention to the info you gave them regarding the estimated delivery date... they wanted the camera in 2 days - and next Tuesday is more than 2 days (some folks just don’t understand that FedEx doesn’t deliver on Sunday or many holidays.
Something to consider - did you ship to the PayPal VERIFIED address?
Your appeal should be pretty straightforward, as you have proof (documentation) of the whole exchange - including a “live” tracking page that shows clearly the package in-transit with a delivery estimate.
I don’t believe that a PayPal “charge back” gives the sender their money back immediately. I believe it is held in a kind of “limbo” while PayPal investigates. If you do not respond or appeal - then PayPal will assume the buyer’s claim is valid and will issue the refund.
I would contact eBay’s fraud dept. and give them the whole lo-down, and quickly respond to PayPal as well (do they even operate a phone number???).
And please keep us updated!