Skip to comments.Netgear Wireless Router Problem
Posted on 11/24/2011 10:52:51 AM PST by PJ-Comix
I seem to be having a problem with my Netgear Router. It is over 3 years old and was given to me by a friend. Anyway, not problems with it UNTIL today. My wife's computer in the other room won't receive the signal. I switched computers and mine won't receive the signal either so the problem isn't her computer. Also her computer was picking up signals from other wireless sources in the neighborhood.
While my computer is attached by wire to the router it works fine even when I switch to wireless. But when not attached directly it doesn't pick up the signal.
Is there a way to fix this or am I due for another router. I prefer to fix it if possible. I notice in the illustration below that power light is on on the left, the #3, 5, & 6 lights are also on on my router. I definitely see what should be a checkmark light that isn't on. Am I missing a light? If so, how to fix?
Have you tried turning it off and then back on? usually works for me
Reset and reconfigure the router. You could try a firmware upgrade, too.
Or you could just save your time and buy a new Linksys on Newegg or Amazon.
Routers like most electrical equipment fail over time. Buy a new one tomorrow on Black Friday.
I’ve had the same problem and a similar setup. Multiple reboots of the router and the modem usually help. Have yu recently remodeled your house, moved the furniture, build a concrete wall between rooms? Such things do count.
Will do NOW and report back in a few minutes.
Another thing to check is whether the passcode is synchronized between the wireless router and each of the computers. Since both of your computers are affected at the same time, the wireless router may have lost its passcode or set it to some default value that is not the same as the computers think it should be.
Had to replace my Netgear with a Cisco. Over time I had to reboot often, then several times a day. Then I called my cable provider who told me there was aproblem with the Netgear. Don’t remember the details, but ZBest Buy guru confirmed it. $80 later for the Cisco and zI’ve been problem free for over a year.
Outside that, power cycle that thing and check for a firmware upgrade from the vendor..
I am on a Netgear router right now I have had for a few years. It worked fine for a couple years and then one day I could not connect. After a little research I rebooted it (unplugged from power for 60sec) and it started working again. I have to reboot it randomely since then. Sometimes it will go for a month, sometimes less than a week. Unplugging it for a minute always makes it work again. It’s strange that I hardly have an issue with this computer(occasionaly), but my wife or daughter will be unable to connect so I reboot it. I think the only fix is replacement.
Get a new router and configure it accordingly.
If you reset everything, make sure you have the instructions for configuring it. For now, turn everything off, then on. If that doesn’t work, go into control panel and under network put your Wireess network first.
This router is about two years old in constant use but would like to fix if possible.
#1 - on = Power is on
#2 - off = 2.4 GHz wireless band is not being used.
#3 - on = 5.0 Ghz wireless band is being used
#4 - off = No USB devices are connected to this router
#5 - on = You are getting a signal from your cable or DSL connection to the internet.
#6 - 4(on) = You have a wired connection using port #4 - 1(off), 2(off), 3(off) - You do not have wired connections on ports #1, #2, or #3
Those lights also suggest that it is a dual-band N type router. Am I correct?
One more question - Do you have the instruction manual?
Is there a reset button in the back. If so hold down 5 seconds with a toothpick.
My netgear is very similar so I just rebooted it. The check mark light came on along with the power light when I first plugged it in. As soon as the signal light started to blink the checkmark light went out. So it is normal for the checkmark to be off I guess. Hope that helps a little
Last spring I had this problem persist over days. Comcast phone support suggested that it was a router problem. They always say that, told me their technician when he arrived at the house, diagnosed the problem and discovered an issue with the wiring outside the house. Fixed, but didn’t, and a second technician came, said that the other guy didn’t do it right, and finally fixed it for good.
Anyway, in the meantime, I started shopping for a router, reading reviews, and noticed that the prices of routers had gone up, or was it a wrong impression?
(By the way, I learned last week that Michael Crichton hated the word “meantine”.)
On your wife’s computer, can you tell if she is not receiving a signal or cannot connect (possible password issue)?
Unplug, plug in again, it will work fine. It happens to mine too.
No reset button but I am going to run the Netgear disk and see what happens.
WGR614v7. That is my Netgear model.
Sometimes, when you reset the router, the passwords get reset also. This could explain the symptoms.
There is a small reset button slightly inboard of the antenna.
Have you checked the Netgear support website for a copy of the manual?
Is the wireless feature turned on or off? My Netgear allows you to turn the wireless antenna off which turns it into a wired only router.
How can I turn the wireless antenna ON? Right now wireld only is working. I have a feeling if I can turn wireless antenna on then this can be fixed.
Unplug, plug in again, it will work fine. It happens to mine too.
This , I think the routers get confused( LOL ) ,so unplug and plug in again is best fix ,goes for all brands
If your wife can see the SSID (sometimes called a network ID) of your wireless router, but not connect to it by wireless, it is usually a password issue. If the SSID is not visible, then there is probably no signal coming from the router.
Did you try the paper clip to the back reset hole? I have the same thing and that works for me.
Follow the link below for a copy of your manual and start with chapter 3 to reconfigure your settings. Be careful as you go through this process that you don’t lose your wired capability.
That's the problem. Other networks in the neighborhood are detected on her computer but not my Netgear. I can also connect via wire to Netgear but no signal seems to be coming from the antenna. Is there some way to turn on the wireless antenna?
I plug my router and cable modem into a separate switched powerstrip - which is plugged into a UPS. That way I can shut them off easily (reboot) without affecting the other equipment connected to the UPS. Switch off, count thirty seconds, then switch back on.
There’s no simple way to just turn on the wireless antenna?
They all go out over time. Just like an GFCI or a Photo Cell.
3 years is a pretty short life, but new routers have more up to date features, encryption, and firmware for $150 or less.
You can try updating the firmware, but they are pretty much a throw away item.
Netgears are good but dicey. Sometimes they work like a champ, others, not so much. I do my telephony through the router using UMA and sometimes it will crap my call out.
Bottom line is that the router is working when connected to my laptop via ethernet. It is NOT working via its wireless antenna. Is there a simple way to turn on the wireless antenna or is this a hardware problem in which I would need a new router?
Netgear may (or may not) use the same address.
Yes, there is a radio-on button. Connect to the router using your computer, log in, and it’s in setup somewhere. I just helped a friend with this very problem.
I don't have Netgear equipment, so I can't say for sure, but it looked like you could look at pages 3-8, 3-9 and following to concentrate on the wireless connection. I didn't see a simple switch. The fact that your wireless used to work and then just quit argues that something happened in your configuration settings. You could also try a reset by pushing the reset button on the back with something small and pointed. As someone else pointed out, that might require you to establish a new password both on the router and then each of your computers. Sorry to make this complicated.
What’s the login name and password? I couldn’t get in.
Will I need to use the setup wizard by running the CD?
I finally did the reset but still didn’t work. Perhaps it is because this equipment is several years old. As I said it is only the wireless antenna that seems to be not working. However, all my green LED lights show okay. No amber.
Were you able to get to the login screen?
Yes. But what to put in the login boxes?
usually unplugging it and plugging it back in will do the trick
Normally that does work for me but in this case it seems like the wireless antenna is not working. It might be an hardware problem because the LED lights are all indicating fine plus I am able to use the router via wire.
The default password is: "password".
Once you get the other stuff configured I recommend changing the password.
That will put you inside the router and you can check your settings to see if the wireless my have been turned off by some neighbor thinking they are funny. Netgear also has a setup wizard in there that you can run that will do it all for you.
If a power-cycle reset doesn’t get it done, than consider either an ASUS RNT-16 or a NETGEAR WNDR3700. Bothe good pieces of hardware, decent firmware (make sure it’s up to date) and most importantly, good built-in radios.
The RF section of any wireless device is its most-stressed and therefore its weakest link. Cheap radios don’t last.
You’ll drop less than $100 on the ASUS box and a little more than $100 on the NETGEAR one.
Added bonus - they’ll also run open-source firmware like Tomato USB and DD-WRT (www.dd-wrt.com) which extends your control over the device.
Whatever you do, be sure to secure your wireless device by hiding your SSID and using decent encryption like WPA-PSK.
Okay, but will do later. My turkey is almost ready for cutting.