[Bubba Ho-Tep]

Geez what a whiney little butt-hole this guy is. Maybe he is just trying to advance the notion of how evil capitalism is.

So basically you're defending crappy customer service (and waiting a month to inform your customer you aren't going to fulfill their order IS crappy customer service) as the capitalist way.

[Mr. K]

I am not defending anything

But this article is making what point?

Report their screw up and let the customer decide

Dont use it as propoganda towards the failures of evil capitalism