Maybe you need to do some software updates.
As I said, I am NOT a computer newbie - I am the guy that all my friends and family go to in order to fix their 'puters.
I have tried ALL of my usual tricks [YES, including software updates]. Usually, my last resort is to search the Internet - AND there are USUALLY posts about the recent problem.
THIS time, NO recent posts ...
I encountered this awhile back. Upgraded and the problem went away.