If she was being rude to the employee, in my book she loses all rights to not receiving rudeness back.
Eye for an eye.
Sheesh. You'd starve if you had to rely on me for your living.
We have no proof of how the woman acted. All we have is the register receipt, which is only proof of the employee’s rudeness. BTW, I would also protest a bag tax.
I go by a self-imposed rule of “default respect”. If someone treats me with respect, I do the same. If they don’t, I consider myself to have the right to treat anyone as they treat me.
This does NOT, however, extend to a work environment.
If I owned the company, fine. I could do what I want, consequences be damned. If I was selling hot dogs from a cart and a customer was a jerk, I would consider it my right to return fire as I saw fit.
But If I am working for someone, then I do not have the right, ever, to be be anything but externally respectful, polite and helpful.
Period. No ifs, ands or buts about it.
If this guy did what he did, he hasn’t a leg to stand on. If I owned this company, I would reserve the right to be able to fire this person, no questions asked.
I work in medicine. I am not allowed to be rude or impolite. Period. And that is as it should be.