“...focus on making customers feel special...”
Took my dad into Hooters in Charlotte a few years ago, on his 95th birthday. When the gals knew it was his birthday they were all, all over him, and he, of course loved it. They did their job well...focusing on making him feel special... :)
I hope that if I live to be 95 I can enjoy life that much. Thumbs up to your dad.