[RansomOttawa]

First United, then Delta. Soon every carrier will be offering this service as part of their standard package.

[Repeat Offender]

Didn't United stock lose some ridiculous amount within 3 days of that video being released? I think it was like $180 mil.

I know that the day following the big plunge United offered to reimburse him after 9 months of hassle. He warned them the song on youtube would be the last resort; and that he would make three songs. He followed though and even after the FINALLY offered to reimburse him, he told them to pound sand the songs were staying.

Now the dude gets paid to fly all over talking to Fortune 500s about customer service.

You'd think Don't Expect Luggage To Arrive would learn from united's folly.