She has hartford with aarp. I think she did not know to contact them. It has been so long because could not find hit/run guy/find his insurer. All concerned drug their feet..hoping she would go just go away. (Excuse typing. I am using kendle fire)
She has hartford with aarp.
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Then that is who she needs to file her claim with. Hartford will then sort it out. How hard is that to understand?