I just had a live chat with them about a special circumstance I have and I swear you are right !
I wish I could post it here but it would give out too much personal info. It is a riot. They don’t even listen to your question, they just keep saying go to healthcare.gov (which is where you already are for the chat).
They’re probably formerly employed 40 hour/week workers wnow
employed 29 hours a week and reading a script.