My wife bought a Dell tablet a few years ago.
It was a lemon.
I spent literally 30 hours on the phone talking to their “help” line some where in Itzlobamizad.
“Please to reboot your computer.”
After many, many calls, they sent a technician to her office who replaced her display.
Still no good. Many calls later, they finally admitted she had a lemon.
This took six weeks.
The darned thing still never worked right.
She bought a Mac.
She is now happy.
I know they are spendy, but they work.
Sounds like a Dell Inspiron Duo. Is that the system she had?
I worked on one late last year and it was a total piece of garbage, despite it actually having good features. Dell never really supported it and didn’t update the drivers.
I’ve supported both in a corporate environment, and “Macs” (which is a particular model of an Apple computer) are not less prone to failure than “PCs”. They use the same components these days as Dell or HP etc. “Macs”[Apples] are actually personal computers so the whole Mac vs. PC argument is just a marketing scam, not a viable discussion point.