Maybe. “Soul” is not the same as “experience.”
You were awfully positive about this performance of “Dark Waltz,” while I found it overwhelmingly underwhelming. This suggests we have different tastes.
The whole point and purpose of art is to communicate to others through the medium of aesthetics. If an artist succeeds in communicating emotion and ideas to others, then they've succeeded.
Given the fact that Jackie is the youngest Platinum selling musical artist in history, I'd say she's achieved that. Obviously, a lot of people enjoy and appreciate her communication. I know I do.