i just emailed Mr B to say that in his conversation with the manufacturer’s rep it may not hurt to let her know that we are two lawyers. i said we are not litigious and have never sued a soul for anything, but that it is sometimes helpful for people we are dealing with to know that we know our rights and we know exactly what to do if we are not made whole. being required to pay for the labor of replacement, and potentially being left with doors that do match, do NOT equate to being made whole and that is what is not sitting well right now.
You really do have to watch those warranty terms. That’s part of what I do, administer warranty costs. Our standard terms call for replacement of defective parts, but not for “in and out” charges, which can be substantial.
Sorry-I’m used to customers asking me how to do stuff like touchups-I was on auto pilot...
I wouldn’t hesitate to let them know-and asking you to do anything but schedule the fix-whatever it turns out to be-doesn’t sound like being made whole to me either-more like half screwed...
What brand were those cabinets-I want to put them on our never-recommend list. With all the carpenters and cabinetmakers out here, and everybody needing work, we don’t get many people buying/ordering cabinets from retail outlets-but if they do, I certainly don’t want to order a ready-made pissed off customer...