[ShadowAce]

OK—I can accept that point. But how many beginning users will be using the command line and not the GUI?

[OneWingedShark]

OK—I can accept that point. But how many beginning users will be using the command line and not the GUI?

Good point — they may not be beginning users in the absolute sense, but required to use the system due to some circumstance on-the-job, too.
Hey, Dave, you need to SSH in to the client's server and find out what's wrong with their configuration.