[jiggyboy]

But releasing the information also gave the customer the opportunity to deny, with supporting evidence (the handwriting analysis), that he was not responsible for the slur.

Except they could have oh so generously given the customer "the opportunity to deny" with a private phone call or letter. They didn't, which brings the phrase "malicious intent" to mind.

[luvbach1]

You have a point in your post #53.