[StolarStorm]

I have to admit something here... ugh. I was involved in software that analysed how much overbooking per flight was feasible. Granted it was years ago and I'm sure my code has since been trashed.

But dammit, I erred on the side of caution... and at the time (under Gordon Bethune) we were allowed as employees to override "rules" like voucher limits and other things that could have resolved this issue. Empower your employees and trust their judgment. If you can't, don't hire them.

[GOP Poet]

Amen!!!