Sometimes you have to throw the crutch away and learn to walk.
Hopefully, you were just being sarcastic, and forgot your /sarc tag. Right? :-) But in case you were serious:
Suppose instead of the user interface on an operating system, we were talking about the user interface in a car. And for many years you've been driving around in a car like most others:
So along comes someone with a free "customizing" package that puts everything more or less back where you're used to. It means you can drive your car without killing anybody or yourself.
And you call that a "crutch"? I call it the Free Market responding to consumer demand in the face of ridiculously bad design decisions by a manufacturer. Something every Conservative would be proud of.