Some of these places really have been scraping the bottom of the barrel with the people they hire. No customer skills and, from what I can tell, no real training. I guess I should be glad they are working instead of spending their time in less-wholesome pursuits. I guess I am not surprised that some of them think it is okay to mess with paying customers, even cops.
A friend who does maintenance contracts recently told me about a franchisee who intentionally hired general managers with special education backgrounds. I met one of the store managers while having coffee with the maintenance tech. She seemed nice enough, but sure enough, she was slow (childlike, apathy, lower level of comprehension).
The mentally challenged restaurant managers do the hiring for each store (mostly scary employees with criminal histories, on drugs, etc.), ordering of supplies and all. The owner of those few restaurants feels that she’s doing a great charitable deed.