USPS desperately needs a process improvement system. I recently reported a never-delivered priority mail package online. The package showed up a week later. That was months ago and I still get automated emails saying they’re looking for it. There’s no place online that I can find for the customer to tell them the package has been delivered.
The one that really pissed me off was when Amazon would claim the USPS attempted delivery but could not and that I would have to call the USPS to arrange delivery. The carriers do this if they run out of clock. They just go back to the post office with a hundred or so packages at 5:00Pm and “too bad”. That is with 2 day delivery. Just try calling?!! They bring it eventually if they don’t steal it. Usually around 10 days later.
The one that really pissed me off was when Amazon would claim the USPS attempted delivery but could not and that I would have to call the USPS to arrange delivery. The carriers do this if they run out of clock. They just go back to the post office with a hundred or so packages at 5:00Pm and “too bad”. That is with 2 day delivery. Just try calling?!! They bring it eventually if they don’t steal it.