Samsung is great for electronics.
Samsung appliances are as bad as their electronics are good.
Had purchased a Samsung refrigerator and had problems with the ice maker from the beginning. Filed a warranty claim prior to the end of the one year warranty. They didn’t get back to me until just after the warranty period. I convinced them that it was their problem.
They sent out repair guys twice, and replaced the ice bucket. Problem didn’t go away. I worked my way up the food chain with no agreement to refund our money.
At that point, I informed the person that was at the top of the food chain in customer service to either send us a full refund over night, or I would sue them, and would mound not need an attorney; ask for a jury trial, ask for consumer fraud damages, and that discovery would be a lot of fun. Told this person that they would be paying an outside law firm at least $10,000 just to show up for a case they were sure to lose.
Had the email confirming that the check woul be over-nighted the next day; and it was.
Had a problem with samsung ice maker model came about two years ago.
Have learned to maintain it mussel about every 3 ,moths after 5 service calls. one a good ice maker, don’t count on samsung. Like the right door which opened just the front shelf or into the entire compartment.,