[Paladin2]

"The reasons for the product returns are plenty and in fact, 30 percent of all online purchases get returned."

Sounds like a very high number.

[napscoordinator]

I’ll say. One thing kohl’s is doing is returning amazons items if people want to. Just drop them off there. I can’t imagine more the 5-10 percent are returned.

[susannah59]

You can’t generalize of course, but I order a lot of stuff online and my return rate is nowhere near 30 percent.

I’ve also had retailers who didn’t want returns- they have allowed me to keep the item and encouraged me to donate it while still giving me a credit. Usually that has happened with low-priced items, not defective but not the right color, not fitting as expected, and so forth.