If the printer companies, e.g., HP, don’t play fair, why should we?
When I managed an office, our vendor was selling HP cartridges for an excellent price, so I stocked up. A couple months later I installed one, and it wouldn’t print because it had passed its expiration date. I checked the wrapper and sure enough, there was an expiration date. The cartridge connected with the time/date on the PC, and it simply would not print. Boy, was I ticked off!
Finally, I changed the time and date in the PC before installing, and it worked right away with no problem. I reset the correct time and date it was fine. There are a lot of reasons to hate HP, and that’s mine.
We’d replaced a cartridge in a Brother fax machine a while ago (yes we still use faxes,) and kept getting error messages.
We called customer support, and got accused of using a non-Brother cartridge, (we weren’t) and back and forth for 20 minutes while we told them the model of the cartridge, the serial number, the serial number on the cartridge, and the data on the OEM holographic seal, where we bought it, etc.
They finally agreed we had an OEM cartridge, and told us three numbers to punch into the control panel to let the machine accept the cartridge.
I can’t stand the idea that an honest customer gets treated like a criminal by these crooks.