[2aProtectsTheRest]

"That isn’t good customer service"

You have a talent for understatement!

[Little Ray]

On the contrary!
Poor Customer Service is a very harsh condemnation.
You need to listen to the adventures of Tom Stranger, Interdimensional Insurance Salesman, to understand just how important Good Customer Service is!

https://smile.amazon.com/1-in-Customer-Service-audiobook/dp/B07YL8CXV9/ref=sr_1_1?crid=3EVEFW6USOFWU&dchild=1&keywords=tom+stranger&qid=1622836164&s=audible&sprefix=Tom+Stanger%2Caps%2C179&sr=1-1