For the past year or two the IRS has been a disaster. I have mailed/faxed the same information numerous times at their request & they have continued to say they did not get it. I have even received a letter saying the got the info & need additional time to review, and then the next day saying they need the information. One department/office doesn’t know what the other is doing, but they are supposed to put notes on you file so any agent has access to them. Unfortunately, they don’t always write the notes down, or the agent will say their system is down & they can’t read the notes..... They have every excuse in the books.
It is a complete hassle, but the best thing to do is call them. It is very difficult to get through & I sit here just keep redialing & if lucky enough to get through, wait on hold.
If you can call them from a different line than your fax line it is best. That way when you get an agent on the phone line, they usually give you a fax number directly to the agent you are speaking with, and you can fax the info while on the phone. Otherwise you can explain your situation & generally will be given an additional 30 days to comply.
I would not pay anything until you speak with an agent. I tis more of a hassle to get the money back.
“It is more of a hassle to get the money back.”
Exactly. I fear that once we pay them, we will NEVER get it back. But Mrs. POF is afraid of not complying with their demand.