Yes, they are franchised. Our bathroom was really outdated. Had a blue tub, no shower. Old tile floor, old cabinet and sink.
They took out the tub, put in walkin shower, new flooring, new vanity and halfwall of waterproof material.
No tile but they have a proprietary material they use for the shower and walls. Doesn’t look bad and it’s now functional. $15K
I did a smaller bath myself, gutted it, walk in shower, new lights, fan exhaust out to roof, toilet...the whole nine yards and I’ll best it cost me 10K and and took me over a year.
I’ve heard horror stories about contractors...big reason I did one myself and rebath was true to their word.
We actually had them do a tub surround in our 3rd bath...one day.