“When you purchase a Stihl power equipment product, it comes with ...”
(Good news for all: someone at Town and Country corporate visits FreeRepublic!)
My wife bought it. I don’t know whether someone told her the exchange policy. My wife and I brought it back two hours after taking it home. I was utterly shocked to hear the exchange policy.
Yes it was “used” because the store person started it up for her for a reason that I don’t know. Did the store person say that once he started it it wouldn’t be eligible for a refund? I don’t know.
The reason for returning it was because I needed a pruner and not a chain saw. I have a chain saw.
It’s poor customer service that you didn’t take it back in this case. Yes the store would have to sell a “used” product at a slightly lower price. That must be a big deal.
The pruner I got as an exchange is great and turns out it was at a competitive price. By the way, the pruner is made in Germany which disagrees with the Stihl commercials.
Get me in touch with the store manager for assistance?? I think he’s the one that gave us the bad news. He stood his ground very firmly. Undiplomatically firmly. Maybe he thought I was unfriendly. Except for my expression of shock I was nice and submissive’
I think what’s needed here is not to focus on a single store, but for your national organization to instruct all of your stores to make sure customers understand the Stihl return policy. Actually that’a cop-out. It boils down to it’s each store’s policy.
“(Good news for all: someone at Town and Country corporate visits FreeRepublic!)”
NOPE.
“but for your national organization”
Not a national chain.
“Yes it was “used” because the store person started it up for her for a reason that I don’t know. Did the store person say that once he started it it wouldn’t be eligible for a refund? I don’t know.”
Did you ask?