I have a 2015 all black Shadow Phantom. I love it. Runs great. On the downside, I took it into a local dealer for an oil change. Took a month to get it back.
That happened with my Sporty, back in the 80’s.
A month for an oil change? Was it a warranty job (no cash from customer so no hurry for the service)? Is there not a oil drain plug under the gearbox?
I haven’t owned a bike for 20-odd years but back then I did all my own minor maintenance (oil, plugs, tune-up, etc) - wasn’t hard. But as I said that was decades ago ...