“If you have 1 or 2 people who are the only ones that know how to run a particular procedure, that is not good IT Management”
Neither is having 1 or 2 vendors who can provide a needed service. The Vidgo streaming service has been down since Friday due to some contract dispute with a vendor. Actually, it may be a kind of hostage situation. The vendor seems to have them by the short and curlies and they won’t let go.
That should be a crucial part of any “Build vs Buy” analysis, how much leverage the vendor would have over the company.