Agreed, and it’s something I try to help them with by showing them how it’s done. Example was last Friday. Had to go to the bank to sign some Trust documents. Four hour drive. The bank had insisted that I sign in their office. Emailed Thursday to let them know I’d be in around 10:00 the next morning if that worked for them. Nope. Nobody there could help me at that, or any other, time Friday. Called them. Young kid/assistant mngr. He did his best to carry out his assigned duty of letting me know I was high and dry. In a friendly but unmistakably firm way, I explained that it was a banking day, the bank was open for business, and I, as a well-established client, simply wished to conduct some very straightforward banking business and didn’t that sound reasonable? We agreed that yes, it did, and he made it happen. Hopefully a lesson there for him, but Jeeezzzisss.
I would have told him that either make it happen or close my account and cut me a cashier’s check for the balance.
The other alternative is to open up your cell phone in front of him.
Log into Ally Bank and open an account. Ask him if you want me to transfer my balance.
Brick and Mortar banks are going the way of so many other retail institutions.
Most people under the age of thirty do all of their banking online.
I am speaking from the experience of my 25 year old son. He uses Ally Bank.
He has a checking and high yield savings account with him