I used to shop at Kohl’s until a few years ago, and the store was just a wild mess. Clothes were strewn around and not organized AT ALL. I couldn’t find anything in there, so after a half hour of digging, I just left. I haven’t been back since. It had been degrading for months, and that was the last straw for me. Had to have been 7 or 8 years ago. I haven’t had the urge to go back and see if new management fixed that, or if it’s much the same.
I just shop on line. Nothing is ‘convenient’ for me where I live. ;)
We’ll probably hit a Kohl’s in May when I go on a semi-annual shopping day with my BFFs. I’ll let you know what it’s looking like. ;)