OK, I understand now. My advice to the technically challenged (and I'm not being sarcastic) is not to order mail order computers. I've learned that the best way to deal with tech support is to identify the problem before you call them, so you can be one step ahead of them when they ask you to turn the machine on and off, whether it's plugged in, etc. If you know what the problem is, you can head them off at the pass, and get things done quickly.
On the other hand, you have to be careful where you buy locally. I bought some expensive peripherals at Computer City, and within a month, they moved out of the area. Fortunately, I never needed to return them.
If possible, try to hook up with a computer-savvy person (maybe at work?) who can help you diagnose problems. If that's not possible, do as much reading as you can, and try to understand the basic elements in a computer, so you can recognize problems yourself.
Unfortunately, today's tech support is usually a warm body on the other end of the phone who is using a manual (not his/her brain) to diagnose problems.
I don't take it as sarcasm. I am a big user but inside the box scares me. I wanted to buy as big and bad as I could get so I could do some interesting things and not have to think about up grade for a few years. I am now going to look locally for a good provider. I want a company that is not going to go out of business soon. I wonder how staples' stock is doing??
That last customor service rep just took it all out of me. I have never been treated as poorly on the phone. It was amazing...for the byword is customer service in most industries.