BUT, if the physician had brushed the symptoms off, and done no reasonable work-up, I'd award the family millions.
I understand what you're saying, but what's reasonable? Unfortunately, cost must be taken into consideration. Is it reasonable to do perhaps thousands of dollars of testing, chasing diagnoses that are so rare we know, a priori, they are not likely to come back positive?
Doctors, insurance companies, even the Army is under constant pressure to reduce costs. I hate it myself, but it's a necessary balancing act. If it were just this one guy, I'd say spend a million. But it's not just this one guy; it's millions of people with millions of symptoms that don't fit.