[auggy]

"I was pissed off beyond all heck and imagine many others have had the same experience as myself."

Yep!

I know I have had ,at least 3 times, talked to a thick accented person. They very well could have been Iranian or Iraqi's.

Usually, one spends more, to have this telephone support. I will never do it again.

[CedarDave]

My three-year Dell service contract on my Inspiron expired a couple of months ago. It was getting bad at the end -- always transferred to someone else (usually overseas) who either wanted transfer me again, or just flat-out said that if it was a software problem, and to deal with the software manufacturer, who likely was overseas too. Now I just curse and do a work around, or just don't use the program/hardware.