"Virgil," from Jefferson City, MO, industrial sheet metal company in town...someone he knows heard from a friend stationed in Baghdad who wanted to know whether there was any way they could get extra armor on their vehicles.
The civilian citizen(s?) volunteered labor and material to armor the Humvee's before they were to ship out days later.
(Virgil) re. Pentagon's response: ""from what I was told" they were told that they did not have the right to defend themselves and they'd have to leave the armor behind." News media picked it up...and they were allowed to take the armor...unsure whether they were allowed to "put it on."
Virgil was responsible for putting armor on between 50 and 70 vehicles (6 1/2 tons) in a little over a week.
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The DoD told Brian very little the day they came to his door with the news of his son's death. He relied on the internet, and even Al Jazeera ~ finding the newsmedia more informative and trustworthy than the government his son served: "I'm not surprised anymore, more disappointed than anything else."
Mike Barnacle ended the segment by saying that Brian's son died "for lack of efficiency from the bureaucracy called the Pentagon."