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To: navyblue; hchutch
In other words, you'd give every nation in the world a license to steal from Americans.

Followed by every country in the world taking you up on your offer.

Followed by giving every American's 401K a huge hit.
316 posted on 02/18/2004 9:55:42 AM PST by Poohbah ("Would you mind not shooting at the thermonuclear weapons?" -- Maj. Vic Deakins, USAF)
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Think about this the next time you bitch about outsourcing call center (service and support) jobs:

Are you calling for something inane, like the balance of your checkbook? Is it after normal business hours? Could you have found the answer some other way? (on line for example?)

Are you calling for product support before you even read the directions? Could you have figured it out some other way--like picking up the instructions?

Are you one of those people that cannot wait to find out of their Retirement, Social Security, or SSI deposit has made it into the bank? Are you afraid they are going to forget you this month? They aren't. The money will be there--just as it always is....and your phone call ain't gonna make a difference.

Are you calling in response to an advertisement on the TV that you absolutely must have right now? Or could you go online or to Walmart and get the same thing?

You see, the service jobs that are going overseas did not exist ten years ago. Our laziness and impatience with getting stuff now has driven companies to provide this "ultra service." That drives up costs.

I worked for a small local bank. We never had folks answering the phone. Then we started to provide that service to take the pressures off our deposit operations folks. Then we grew to provide service after normal hours. Then we expanded to new areas and took over other banks.

What started with 12 people is now nearly 400. What started with normal operating hours 9-5 is a 24/7/365 operation. And you know what--our customer base stopped keeping track of their checks, debits and credits. They expect us to watch thier stuff for them. By the time I left the company, they were outsourding nearly 3,000 lame phone calls a day--with more to come.

We couldnt hire folks to do the work because the hours sucked. The pay and benefits were good, but no one wanted to start working weekends and nights.

The nice little bank that started out helping people turned into a cold bureaucracy. All because we thought customers needed to be able to reach out and touch us. I hear they are exploring sending calls to Canada--because they sound "like us."

It sucks--but it is our own damn fault. There is a collection of funny stories about the idiot customers that called in at www.thefunnycustomer.com They were collected by a guy that worked in the same business with me.


So, in the end--think before you call. Solve your own problems. Read the F'in directions.
324 posted on 02/18/2004 10:09:54 AM PST by Vermont Lt (I am not from Vermont. I lived there for four years and that was enough.)
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To: Poohbah
That's about it! If they have no loyalty to America, then they have no right to expect American military men to put their lives on the line!

They're on their own!

375 posted on 02/18/2004 11:17:49 AM PST by navyblue
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