Almost any other person would have been taken away in handcuffs, after attacking a hotel guest. There's the negligence.
Mrs. Harris did not want to leave the hotel. The employees had to physically subdue her and then she was led outside, and directly placed behind the wheel.
This aspect was soft-pedalled in the trail. Why, I'm not sure. But I can see why the daughter claimed negligence against the Hilton Hotel in her father's death.
I don't think this was a good example to support the author's premise. That's all that I am saying.
It is not the employee's job to call the police if the *victim* does not request it (unless they are physically unable to make the request on their own behalf). If the victim (ie., the "girlfriend") did not ask for the police to be called, the hotel staff would have respected her privacy and NOT called the police.
As for being led away in handcuffs, this is pure speculation. Even if the police *had* been called, there is absolutely NO GUARANTEE - ZERO, ZIP, NONE - that police would have arrived in time. Talk to any police officer, and find out how this type of event ranks on the importance food chain. Low, my friend. Very low.
Even if they did arrive, and the victim did not press charges, Mrs. Harris would have walked.
Let's presume they did arrive in time, and the girlfriend pressed charges - you can not discount the possibility that she could have returned to the scene later on and attempted her stunt then. The most the hotel could do is issue a Criminal Trespass Warrant against her.
The employees brought her to her vehicle because it was her property, and she had a right (and an obligation) to remove it from their property. They physically ejected her from the property to protect themselves, their staff, and, most importantly, their guests.
I see NO NEGLIGENCE on the part of the employees. They are not mind readers or sooth sayers.
If we are to shift blame for Mr. Harris' death, let's look at everyone, then. How about the daughter, who lured her father out? What was that? She was tricked? Gee! She knew her mother better than the hotel staff but they supposedly should have "known" how to deal with the woman?
What about Mr. Harris, who left the safety of the building? He put himself out in the open. Not fair? He was married to the woman, but even he obviously didn't expect her to run him over. But the hotel staff was supposed to be "trained" to deal with this type of insanity?
Hey, I know! Let's blame the home-wrecking slut he was cavorting with. If she wasn't in bed with the guy, Mrs. Harris wouldn't have flipped out!
Blaming the employees, who had only the slightest possible interaction with this woman, for her actions, is just plain horsehockey.
Someone is looking for deep pockets and a convenient place to shift the blame.
I'm not going after you, IDC, on this - but on the premise that anyone else other than Mrs. Harris is responsible for her actions.