Have you been to a Sears lately? How do these guys stay in business? There is nothing they sell that you can't find at a better price somewhere else. Twenty-Five years from now, and maybe sooner, nobody will even remember who they are.
My sentiments exactly. The only thing keeping them going is the tools.
It's not just that their products bite. They will hound you to death if you buy an appliance, say a refrigerator or a tv, about their worthless service contracts.
They were the fore-runners of the "report them to the credit bureaus if they don't pay by 1:00am our time."
Good question. Several years ago, they took on a new CEO (Alan Lacy). He's been systematically wrecking SR&Co, starting with their legal department, which he succeeded in utterly demoralizing. Almost right away, they lost their General Counsel, followed by quite a few of their in-house talent.
The automated complaint system Lacy put in place is a nightmare. I was dumb enough to buy a Kenmore sink disposal from them last summer. On a 5-year warranty, it crapped out in 11 months. Took two weeks and initiating legal action against them to get them to service it under warranty. Never again.