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Need computer help (dial-up modem/can't download spyware blaster updates)
Vanity | December 17, 2004 | GreatOne

Posted on 12/17/2004 5:55:00 AM PST by GreatOne

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To: MediaMole

Appreciate the info. My big question with the desktop is why with the Spyware Guard update attempt my computer popped up with a box asking me what I wanted to do (I believe it was along the lines of connect, block, etc. like it would for an Active X prompt). After clicking "no", just to be safe, I get the same "can't connect to server" response.


21 posted on 12/17/2004 7:32:37 AM PST by GreatOne (You will bow down before me, son of Jor-el!)
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To: FixitGuy

You don't have to pay for manual updates for Spyware Blaster or Spyware Guard, only if you want automatic updates.


22 posted on 12/17/2004 7:33:31 AM PST by GreatOne (You will bow down before me, son of Jor-el!)
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To: pepperdog

Unfortunately, I turned off my system restore (someone had recommended that be done, but can't remember what for). I presume that eliminates that option.


23 posted on 12/17/2004 7:35:11 AM PST by GreatOne (You will bow down before me, son of Jor-el!)
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To: FreePaul

Thanks - believe me, I checked that out.


24 posted on 12/17/2004 7:35:37 AM PST by GreatOne (You will bow down before me, son of Jor-el!)
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To: aaCharley
If the modem did not work, you would not be able to post here or get any IE pages to load.

I have dial-up at home, but work glorious DSL.

25 posted on 12/17/2004 7:37:55 AM PST by GreatOne (You will bow down before me, son of Jor-el!)
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To: GreatOne

That should be "at" work, glorious DSL.


26 posted on 12/17/2004 7:38:18 AM PST by GreatOne (You will bow down before me, son of Jor-el!)
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To: ShadowAce
That's your problem right there. I've had nothing but problems with every Compaq machine I've ever used.

I've actually had very good success with this machine (had it for over a year), and the Compaq Armada that preceeded it. I will say that the modem in the Armada blew out as well; maybe it's just a dial-up modem issue.

27 posted on 12/17/2004 7:39:51 AM PST by GreatOne (You will bow down before me, son of Jor-el!)
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To: MediaMole
Laptop: Try a USB modem or a PCcard modem. Both should work in your laptop. It may just be a driver issue, but modems do go bad.

If it's a driver issue, how do I check/repair that?

28 posted on 12/17/2004 7:40:49 AM PST by GreatOne (You will bow down before me, son of Jor-el!)
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To: GreatOne

You may have a broken Internet Connection - reinstalling Windows won't fix that. Download and run the LSPfix tool to fix your Internet Connection chain and then try to see if you can reconnect to the web. That may be why the modem doesn't dial into the Internet as it should. Good luck!


29 posted on 12/17/2004 7:42:53 AM PST by goldstategop (In Memory Of A Dearly Beloved Friend Who Lives On In My Heart Forever)
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To: GreatOne
I've actually had very good success with this machine

Wow. I'm impressed. Seriously. My first experience with a Compaq came when a friend's Windows system got corrupted. I tried using the Windows restore disk that came with that exact same system and the machine refused to recognize it at all. That disk worked on other systems--just not on a Compaq.

Pretty weird.

30 posted on 12/17/2004 7:43:02 AM PST by ShadowAce (Linux -- The Ultimate Windows Service Pack)
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To: goldstategop
You may have a broken Internet Connection - reinstalling Windows won't fix that. Download and run the LSPfix tool to fix your Internet Connection chain and then try to see if you can reconnect to the web. That may be why the modem doesn't dial into the Internet as it should. Good luck!

How do I download the LSPfix tool? What website is that located at, or is there a link on my computer. I really appreciate the advice.

31 posted on 12/17/2004 7:46:55 AM PST by GreatOne (You will bow down before me, son of Jor-el!)
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To: All

To everyone who is trying to help GreatOne: I just wanted to say how much I appreciate all the smart computer people here who take the time to share their knowledge. And I think it's safe to say that I'm speaking for everyone here who is as computer-illiterate as I am. Merry Christmas/Happy Holidays to ALL of you, even if you're not on this thread. YOU know who you are!

To anyone else who has computer issues: I'm collecting these cool threads on my links page. If anyone runs across other 'computer how-to' threads, I would appreciate a ping.

To anyone why may reply: I can't respond until later today. It's not that I'm ignoring you. :-)


32 posted on 12/17/2004 8:06:04 AM PST by Nita Nupress
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To: All
I really appreciate the advice.

See? I told you so. :-)

33 posted on 12/17/2004 8:07:19 AM PST by Nita Nupress
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To: GreatOne
Not that you're computer illiterate.:-)

Logging off now...

34 posted on 12/17/2004 8:09:29 AM PST by Nita Nupress
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To: GreatOne

Use your desktop to go to the compaq 2140 download page and see if they have a modem update. Hook your laptop to other lines and see if it works. Some modems have a hard time "hearing" the dial tone on a bad phone line. I just replaced a modem on a brand new computer for a relative because the oem modem gave a no dial tone message most of the time. The new modem works although it's slow.

Do you have a firewall, and has this spyware been given permission to access the internet? Norton's firewall is a virus, a real pain. Go into their programs section and check allow internet access at all times (or whatever) for these spyware programs.


35 posted on 12/17/2004 8:35:43 AM PST by jordan8
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To: jordan8
Thanks, I'll try that.

Not that it probably matters, but my computer is actually a 2540, not 2140. Me is edumacated and reads good.

36 posted on 12/17/2004 8:51:07 AM PST by GreatOne (You will bow down before me, son of Jor-el!)
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To: GreatOne

2570, darn it (not 2540). I type well, too, it seems.


37 posted on 12/17/2004 8:53:33 AM PST by GreatOne (You will bow down before me, son of Jor-el!)
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To: GreatOne

used the same line I have for the desktop, which was working for that computer, but didn't work for the laptop).

Could it be that you are using the same line for both computers--but not the same connection point? I have my two computers on my home line but they are plugged in to two different wall connections. Try another connecting wire with different end connectors because sometimes they get bent. If the connection at either end, wall or to the computer, is not securely made, the laptop won't work.

If you eliminate the connections at the wall and at the computer as the problem, then it is somewhere in the laptop


38 posted on 12/17/2004 8:58:13 AM PST by wildbill
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To: GreatOne

System restore will restore spyware and viruses after you remove them because they are still in system restore files. Perhaps that's why you were told to disable it.


39 posted on 12/17/2004 9:02:40 AM PST by wildbill
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To: wildbill
I unplugged the telephone line that was going into the desktop and plugged it directly into the laptop, and I did not get a dial tone (after getting one seconds earlier for the desktop). And I also used two different lines where I usually connect and they didn't work. I'm going to be getting DSL at home in a few weeks, anyway, but want to try to fix this now. Thanks for your suggestion.

I think you're right that it was the spyware programs that told me to disable the system restore.

40 posted on 12/17/2004 9:25:57 AM PST by GreatOne (You will bow down before me, son of Jor-el!)
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