Possibly true in general terms, but on an issue this controversial I'd say it depends greatly on the predisposition of the audience. Dell probably did the right thing by offering an apology, but in some regards that apology also gives this issue further wings.
Dear Golden Eagle,
Perhaps.
But I'd fire anyone who worked for me who did something similar.
I've seen folks do it when trying to sell me stuff. Better they should find ways of letting me find out what they want me to know then tell me so directly.
sitetest