be careful...PAypal has a phone number you can call...
A few months ago I got a realistic looking e-mail from them asking me to update my credit card info...images, border colors, etc...I called and they asked me to forward the e-mail (it was an obvious scam)...
I will say this; the guy on the phone did start to ask me all kinds of questions and I finally cut him off and said, "look, this is the situation"..
Not same as your problem but there is a phone number to call.
Indeed - and the e-mail has hyperlinks that appear to take you to the paypal site, but are really sending you somewhere else.