I very seldom hear a cell phone but if they really want better service, bring back the sound proof areas for crying babies and fussy kids. Stop selling refreshments during the show too. I hate when people come in late and then we all have to let them out for drinks and popcorn. Then they have to go to the bathroom. What'happened to get there early and go before the movie starts.
I don't disagree with you. This must be a problem somewhere. Even kids are well-behaved in the theater I go to. I live in a pretty busy area, but it's pretty heavily Republican. That must be it.