clearly you have never dealt with an indian telecenter. they are universally incompetent. i would gladly pay extra money to be connected with a CSR in the USA but this option is not offered.
nothing wrong with globalization. but i will not do business with companies that provide shoddy customer service which includes all indian call centers.
true americans will demand efficient customer service. if they want to provide proper training to indians, no problemo. but until they do they won't be getting my business.