Have you checked out Kinko's lately? Since Fedex took it over they've managed to fire or replace every worker who knew what they were doing...every Kinko's in the city is filthy now with stoners kind of shuffling around behind the counter in a daze...
Funny you mention - I used to use Kinkos a lot to bind materials for information products I sell. I noticed that too and quit using them about 18 months ago or so. No matter how simple the job (copy and bind 2 copies of a 210 page manual), they could never get it done sooner than 24 hours.
Copymax, on the other hand, often does it while I wait or just mill around the store, and when I see they are unusually busy I say 'I can just come by tomorrow by noon' and they seem really appreciative.
You are right about Kinkos - stoners it appears to be.
Tell me about it. I picked up this attitude while I was there to get a newsletter printed (which they screwed up). Maybe I wasn't young & cool enough.