I haven't noticed any change in our service, but then we live in the next town over from one of the distribution centers! ;o) We usually send a movie back, then two days later, get a new one. We haven't been sending them back that frequently lately, though. Just haven't had the chance to watch too many movies. But we love the service, and have been customers since around Oct. of 2000!
My problem with Netflix is that we seem to keep them too long so it doesn't really pencil out anywhere close to it's full potential value. Seeing this thread prompted me to toss our three movies into the mailbox, so they will go out Monday and I'll more than likely have another batch Wednesday. But they have been sitting here for weeks. And last year I gutted the front of the house and had our home theater stuff stored in the garage while I put in new flooring by myself as time permitted, and the Netflix batch we had on hand sat in the garage for like three months, and we probably didn't get more than two dozen movies all year with all the other stuff going on eating up our time.
Now I need to go back to the website and update our movie list. My wife puts stuff on there like Roseanne and ALF reruns (dunno why because that stuff seems to be on all day on channel 53 or whatever it is) so I have to go in behind her and do a little "throttling" of my own to get something I want to watch in the mix. I suppose she doesn't like it opening the mailbox expecting ALF and seeing something like Animatrix in there, but I ask you which is more cool? Besides, the 5.1 surround is there for a reason and that reason is not to make is sound as though Roseanne's voice is coming from all four corners of the room.